Clovr LLC

1. Who This Policy Applies To

This policy applies to:

• Clients — businesses that contract with Clovr for customer support and onboarding services
• End Users — customers of our Clients who interact with the Clovr-powered chat assistant
• Visitors — individuals who visit getclovr.com

Clovr acts as a data processor on behalf of its Clients. Clients are the data controllers responsible for their customers' personal data and for informing their customers that AI-assisted support is in use.

2. Data We Collect

When end users interact with the Clovr chat assistant, we may collect:

• Chat message content submitted during support or onboarding conversations
• Name, if provided voluntarily during the conversation
• Email address or phone number, if provided voluntarily during the conversation
• IP address and general location data
• Browser type, device type, and platform information
• Conversation timestamps and session identifiers

We do not collect payment information, government IDs, or sensitive personal data through the chat assistant.

3. How We Use Data

Data collected through the Clovr platform is used solely to:

• Power the AI assistant and generate accurate responses
• Route and manage support escalations on behalf of the Client
• Generate monthly insights reports for the Client
• Identify knowledge base gaps and improve support quality
• Maintain conversation history for continuity within active client accounts

We do not use end user data to train general AI models, sell data to third parties, or use data for any purpose outside of providing services to the Client.

4. Third Party Data Processors

Clovr uses the following third party services to operate its platform. Each processes data only as necessary to provide their respective services:

• Anthropic — AI language model provider powering chat responses
• OpenAI — embedding model provider for knowledge base search
• Supabase — secure cloud database for conversation and knowledge base storage
• Chatwoot — customer chat platform and conversation management
• Slack — internal team notifications and escalation routing

All third party processors are bound by their own privacy policies and data processing agreements. Clovr does not authorize any third party processor to use Client or end user data for purposes beyond providing services to Clovr.

5. Data Retention

Conversation data for active Client accounts is retained for a rolling 12 month period. Before deletion, Clovr extracts and preserves anonymized insights and pattern summaries for ongoing service improvement.

Upon termination of a Client account, all associated data is permanently deleted within 30 days. Clients may request an export of their data before deletion.

Clients requiring longer data retention for compliance or legal purposes may request extended retention as a paid service add-on.

6. Data Security

Clovr maintains industry-standard security practices for all stored data including encrypted storage, access controls, and secure transmission protocols. Clovr staff access to Client data is limited to what is necessary to provide support services.

In the event of a data breach affecting Client or end user data, Clovr will notify affected Clients within 72 hours of becoming aware of the breach.

7. GDPR and CCPA

Although Clovr is headquartered in Utah, our Clients may serve customers located in the European Union or California. To the extent applicable:

• EU residents have the right to access, correct, delete, or restrict processing of their personal data under GDPR
• California residents have the right to know what personal data is collected and request deletion under CCPA

End users wishing to exercise these rights should contact the Client directly, as the Client is the data controller. Clients may contact Clovr at [email protected] to facilitate data requests on behalf of their customers.

8. SMS and Text Messaging

By providing your phone number and consenting to receive text messages from Clovr or Clovr-powered services, you agree to receive SMS messages related to customer support and onboarding assistance. The following terms apply to all SMS communications:

• Message frequency varies based on your support interactions and onboarding status
• Message and data rates may apply depending on your mobile carrier and plan
• Reply STOP at any time to unsubscribe from SMS messages
• Reply HELP for assistance or contact us at [email protected]
• Clovr does not share your phone number with third parties for marketing purposes
• Consent to receive SMS messages is not a condition of purchasing any service

SMS support is available on Growth and Scale service tiers only. Phone numbers collected through SMS interactions are stored securely and subject to the same data retention and security practices described in this policy.

9. Cookies and Website Analytics

Clovr's website at getclovr.com does not currently use tracking cookies or analytics tools. If analytics tools are implemented in the future, this policy will be updated and visitors will be notified. Any such tools will be listed here when implemented.

10. Children's Privacy

Clovr's services are intended for businesses and their adult customers. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data through our platform, we will delete it promptly.

11. Changes to This Policy

Clovr may update this Privacy Policy from time to time. Clients will be notified of material changes via email or their dedicated Slack channel. Continued use of Clovr services following notification constitutes acceptance of the updated policy. The current version is always available at getclovr.com.

12. Contact

For privacy-related questions, data requests, or concerns, contact us at: